Contact Us

Most of the questions our customers have for us are answered. Click below to read our Customer FAQ:

  1. Please call or visit the store manager. He or she will be glad to help you. If you prefer to send us an Email Click Here. For store hours and phone number, please visit Store Locator.

  2. dd’s DISCOUNTS uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

    Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

    A ten (10) day waiting period is required for a cash refund on all merchandise purchased with a check.

    Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase. (If merchandise was paid for with a check, cash will not be issued for ten (10) days. Otherwise refund will be made in the same form as the purchase.)

    Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

    Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

    Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

    Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

    Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.

  3. If your issue relates to Bank Card, Gift Card or Merchandise Return Card, please Click Here to send us an email.

  4. There is no expiration on our Gift Cards or Store Credit. Note: Protect your cards like cash. dd’s DISCOUNTS is not responsible for lost or stolen cards.

  5. No, merchandise cannot be purchased online. The opportunistic and changing nature of our merchandise does not lend itself to selling over the Internet.

  6. No. We look for manufacturer close-outs. Our product mix is very broad and diverse. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping.

  7. To make way for new merchandise, we regularly mark down slow selling merchandise. We continue to take markdowns on this merchandise until it sells through.

  8. No. dd’s DISCOUNTS does not offer any type of bulk sales of merchandise for re-sale. All purchases must be made in person in our stores.

  9. We do not provide itemized merchandise searches. Because of the opportunistic and close-out nature of our buys, our systems do not track size or color. To maintain our great prices, we keep all aspects of our business simple.


If the FAQ did not answer your question, please complete and submit the following form:

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dd’s DISCOUNTS uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

A ten (10) day waiting period is required for a cash refund on all merchandise purchased with a check.

Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase. (If merchandise was paid for with a check, cash will not be issued for ten (10) days. Otherwise refund will be made in the same form as the purchase.)

Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.


The swimwear and lingerie return policy is the same as the store return policy with one addition – all swimwear and lingerie returns or exchanges must have the original ticket attached.


Please call or visit the store manager. He or she will be glad to help you. If you prefer to send us an Email CLICK HERE. For store hours and phone number, please visit STORE LOCATOR.

- We accept personal checks.
- Checks must be imprinted with your name and street address.
- Checks must be made out to dd’s for the amount of the purchases.
- A valid driver’s license or state photo I.D. must accompany all checks.
- A (5) day waiting period is required for a cash refund on all merchandise purchased with a check.
- When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account.
- Funds may be withdrawn from your account the same day we receive your check. (PAYMENT BY CHECK CONSTITUTES ACCEPTANCE OF THESE TERMS).

If your issue relates to returned checks please note our policy: Our collection firm is Certegy. Checks returned unpaid by your financial institution are subject to a Service Charge of $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account. Contact Certegy at 1-800-237-8764 with any questions concerning your returned check.

If you have a specific comment about your local store.

Please call or visit the store manager. He or she will be glad to help you. If you prefer to send us an Email CLICK HERE. For store hours and phone number, please visit STORE LOCATOR


There is no expiration on our Gift Cards or Store Credit. Note: Protect your cards like cash. dd’s DISCOUNTS is not responsible for lost or stolen cards.


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CORPORATE HEADQUARTERS ARE LOCATED AT
5130 HACIENDA DRIVE DUBLIN, CA 94568

FOR MORE INFORMATION ABOUT ROSS STORES INC. CLICK HERE

Eastern Distribution Center
1707 Shearer Drive
Carlisle, PA 17013

Moreno Valley Distribution Center
17800 Perris Blvd.
Moreno Valley, CA 92551

dd’s DISCOUNTS FREIGHT ROUTING GUIDE

New York Buying Office
1372 Broadway
New York, NY 10018

Los Angeles Buying Office
110 E. Ninth Street, Suite A 979
Los Angeles, CA 90079